The Capacity Institute works with 10 agencies in metro Boston in two-year cohorts to develop all the practices that compose the performance management system.
We begin with a Theory of Change process to strengthen your mission commitments. You'll answer these questions:
- Who is our target population?
- What participant outcomes do we commit to reach?
- What sequence of activities, in what dosage and duration, are needed to help our participants achieve outcomes?
- How do we define measurable success on outcomes?
- What process will we use to gather data on participant progress?
- How will we use our data to improve our success rate getting participants to long-term outcomes?
Here are the organizational commitments and practices that result from the two-year process:
Thus far, this process has led to a 388% increased success rate in achieving participant long-term outcomes! Nonprofit performance management is using your data to improve your operations, so that your participants reliably achieve meaningful, measurable, sustainable outcomes. This is a culture change process for nonprofits. Outcomes are changes in participants’ lives: new knowledge, increased skills, changed attitudes or values, leading to a change in behavior, leading to an improved condition or altered status. Outcomes are a nonprofit's bottom line.